No PHI is ever collected. This service is designed exclusively for procurement and supply chain operations. We do not request, collect, or store any patient health information (PHI) under any circumstances.
Effective date: March 15, 2026
1. Who we are
MedicalSupplyShortages.com ("we," "us," or "our") is a medical supply sourcing assistance service operating at www.medicalsupplyshortages.com. We help hospital procurement and supply chain teams identify sourcing options and compliant substitutes during supply shortages.
For questions about this policy, contact us at requests@medicalsupplyshortages.com.
2. Information we collect
When you submit a shortage request through our website, we collect the following information solely for the purpose of responding to your request:
- Full name and job title
- Work email address and phone number
- Organization or health system name
- Supply specifications: item category, quantity, delivery location(s), required delivery date, SKU or product specs
- Substitute preference (yes, maybe, or no)
We also collect standard website analytics data through Google Tag Manager and Google Analytics 4, including pages visited, time on site, browser type, and approximate geographic location (city/region level). This data is anonymous and aggregated.
3. What we do NOT collect
We explicitly do not collect, request, or store:
- Any patient health information (PHI) as defined by HIPAA
- Patient names, dates of birth, medical record numbers, or any individually identifiable health information
- Clinical data of any kind
- Payment card or financial information
- Social Security numbers or government ID numbers
If you inadvertently include PHI in a submission, please contact us immediately at requests@medicalsupplyshortages.com and we will delete it promptly.
4. How we use your information
Information collected through shortage request submissions is used exclusively to:
- Respond to your shortage request with sourcing options and substitute recommendations
- Contact you by email or phone to clarify your requirements if needed
- Send you an automatic confirmation that your request was received
- Improve our service based on aggregate, anonymized request patterns
We do not use your information for unsolicited marketing, and we do not sell or rent your contact information to third parties.
5. How we share your information
We do not sell, trade, or rent your personal information. We may share information only in the following limited circumstances:
- Service providers: We use email infrastructure to deliver responses. These providers are contractually prohibited from using your data for any other purpose.
- Analytics: Anonymized, aggregated website usage data is processed by Google Analytics. No personally identifiable information is shared with Google through this integration.
- Legal requirements: We may disclose information if required by law, court order, or governmental authority.
6. Data retention
Shortage request submissions are retained for as long as necessary to fulfill your request and for a reasonable period thereafter for service improvement purposes. You may request deletion of your submitted information at any time by contacting us at requests@medicalsupplyshortages.com.
7. Cookies and tracking
Our website uses Google Analytics 4 via Google Tag Manager to collect anonymous usage data. This involves cookies stored in your browser. You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to submit a shortage request.
We do not use advertising cookies, retargeting pixels, or behavioral tracking beyond standard anonymous analytics.
8. Security
We take reasonable technical and organizational measures to protect submitted information from unauthorized access, disclosure, or misuse. Our website is served over HTTPS (encrypted connection). However, no internet transmission is 100% secure, and we encourage you to avoid including sensitive information beyond what is necessary for your supply request.
9. Your rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of any future communications from us
To exercise any of these rights, contact us at requests@medicalsupplyshortages.com. We will respond within 30 days.
10. Changes to this policy
We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
11. Contact us
If you have any questions about this privacy policy or how we handle your information, please contact us: